How can we help?

If you are having trouble accessing your Two-Factor Authentication (2FA) code, our support team can help you regain access to your account after completing the required security verification.

Contact our support team using the email address associated with your account and provide your customer ID where applicable.

For your security, never share your password, authentication codes, recovery phrases, or private keys with anyone claiming to be a TradeCloneX representative.

Yes. You can request an account statement containing relevant information about your TradeCloneX account and transaction history.

Depending on your request, a statement may include:

• Deposits and withdrawals
• Buy and sell transactions
• Transfers and other account activity
• Your account balance for a specified date
• Transaction history for a selected period

If you require a specific statement or transaction report, please contact our support team for assistance.

Disclaimer: TradeCloneX does not provide tax, accounting, or legal advice. Please consult a qualified professional regarding your individual obligations.

If you need to update information such as your name, residential address, phone number, or other account details, please contact our support team.

Certain changes may require additional verification to protect your account and prevent unauthorized activity.

Please ensure that your personal information remains accurate and up to date, especially information used for identity verification and account security.

We use multiple security measures designed to help protect your account and personal information.

• Account authentication and security verification
• Two-Factor Authentication where enabled
• Secure account access controls
• Monitoring for suspicious account activity
• Security notifications and account protection measures

We also recommend using a unique password, enabling 2FA, and keeping your email account secure.

Some deposits and payment methods may be subject to a temporary withdrawal or transfer hold while the payment is being processed and verified.

The availability of your funds may depend on the payment method, transaction status, security checks, and applicable processing requirements.

You can check your transaction status from your account dashboard. If you believe a transaction is taking longer than expected, please contact our support team.

After creating and verifying your account, you can fund your account using an available payment method and access the trading interface.

Select the cryptocurrency and trading pair you want to use, enter the amount you wish to trade, review the transaction details, and confirm your order.

Always review the quoted price, fees, and transaction details carefully before confirming a trade.

Staking allows eligible cryptocurrency holders to participate in the operation of certain Proof-of-Stake networks by committing eligible assets to the network.

Depending on the network and applicable terms, participants may receive rewards for their contribution.

Staking rewards are not guaranteed and may change based on network conditions, protocol rules, and other factors.

No. Staking rewards are not guaranteed. Estimated reward rates can change based on the underlying blockchain protocol, network conditions, and other applicable factors.

Before staking, carefully review the applicable terms, risks, reward rates, and any potential lock-up or withdrawal conditions.